Module 1 : Achieving profitable growth
Obtain 30 minutes of CPD by completing this module.
Learning objectives
- Understand the importance of delivering on client promises to build a strong, trusting relationship; aligning promises with firm capacity and skill set; and automating processes where possible.
- Explore successful change implementation within an organisation, including engaging employees, mapping and evaluating existing processes, identifying and prioritising areas for improvement and automating suitable processes to increase efficiency and reduce risk.
Learning outcomes
- Understand the necessity of delivering on promises; aligning promises with the firm’s capacity and capability; and developing a compelling client value proposition.
- Ability to effectively communicate the benefits of offerings to clients and understand the significance of building trust in client relationships.
- Understand how to effectively implement and manage change within advisory business, identifying and prioritising areas for improvement and creating a positive and supportive environment for change processes.
- Identify inefficiencies and risks and develop strategies to improve and streamline processes.
Unit 1: How you can achieve profitable growth
Reading time: 4 minutes
Growth alone doesn’t guarantee a profit, and only profitable growth makes a valuable business. Profitable growth comes from ensuring you have clients that you can service effectively at the promised price while making a profit.
Read the articleUnit 2: What is client value and why is it important?
Reading time: 14 minutes
Uncover the financial value of clients while fostering trust, communication and shared values for long-term success in the financial advice industry.
Read the articleUnit 3: Developing your client proposition
Reading time: 6 minutes
The first step towards delivering excellent service is clearly understanding and defining what your clients can expect from you. Work on developing a clear offering or ‘promise’ to your client: your long-term trusting relationship depends on you ensuring you keep it - every time.
Read the articleModule 1 quiz
Take the Module 1 quiz for 30 minutes of CPD
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